PRIVACY POLICY

GAC respects the privacy of customers, partners, and website users and is committed to protecting their information.

This Privacy Policy explains how GAC collects, uses, stores, and protects information provided when users explore our products, submit consultation or quotation requests, or contact us.

1. Purpose of Information Collection

GAC collects information for the following purposes:

Receiving and responding to customer enquiries.
Understanding customer needs regarding materials, products, and technical solutions.
Preparing quotations, technical documents, or suitable proposals.
Contacting and supporting customers throughout discussions, order processing, and project implementation.
Providing information about products, services, events, or technical content where users have agreed to receive such information.
Improving website content, features, and user experience.
Maintaining the safety, security, and stable operation of the system.
Fulfilling obligations under contracts, agreements, or applicable laws.

GAC only collects information that is necessary and uses it within the scope of the purposes communicated to users.

2. Information That May Be Collected

Depending on how users interact with the website, GAC may receive information such as:

Full name.
Company or organisation name.
Telephone number.
Email address.
Details of consultation or quotation requests.
Information about equipment, projects, operating conditions, or material requirements.
Images, drawings, technical records, or documents voluntarily provided by users.

Users are not required to provide personal information when simply viewing or referring to content on the website. However, certain information may be required when users request consultation, quotations, or documents from GAC.

Users are responsible for ensuring that the information provided to GAC is accurate, lawful, and does not infringe the rights of any third party.

3. Cookies and Access Data

The GAC website may use cookies and similar technologies to support system operation and improve the browsing experience.

Cookies may be used to:

Remember certain user preferences.
Support the proper display and stable operation of the website.
Measure traffic and content performance.
Analyse how users interact with the website on an aggregated basis.
Detect errors and improve system performance.
Help protect the website against unusual or unauthorised access activities.

Users may adjust their browser settings to reject or delete cookies. However, disabling cookies may affect certain website functions.

4. Scope of Information Use

Information provided by users may be used by GAC to:

Contact users and respond to their requests.
Provide advice on products, materials, or technical solutions.
Send quotations, catalogues, technical documentation, and related materials.
Coordinate with relevant departments to process requests.
Support customers before, during, and after the supply of products or services.
Fulfil agreed orders, contracts, or projects.
Send product introductions, technical articles, or event information where users have provided consent.
Fulfil obligations under contracts, agreements, or applicable laws.

GAC does not use personal information for purposes inconsistent with those communicated, unless the user has provided consent or otherwise permitted by law.

5. Information Sharing

GAC does not sell or proactively exchange users’ personal information with third parties for unrelated commercial purposes.

Where necessary, information may be shared, within an appropriate scope, with:

Relevant GAC personnel and departments responsible for handling the request.
Manufacturers, technical partners, or suppliers involved in the customer’s request.
Service providers responsible for hosting, email, security, or website operation.
Shipping or logistics providers where required to fulfil an order.
Competent state authorities where legally required.
Other parties with the user’s consent.

Information is shared only to the extent necessary to perform the relevant work. Recipients are responsible for maintaining confidentiality and using the information for the intended purpose in accordance with applicable agreements or regulations.

6. Information Retention Period

Personal information is retained for as long as necessary to:

Receive and process customer requests.
Prepare and fulfil quotations, orders, contracts, or projects.
Provide after-sales support and resolve any issues that may arise.
Comply with statutory record-retention obligations.
Protect the legitimate rights and interests of GAC and relevant parties.

Where information is used to send product introductions, event information, or technical articles, GAC will stop using such information when the user unsubscribes or withdraws consent.

When information is no longer required for the purposes for which it was collected and is not subject to any continuing retention obligation, GAC will consider deleting, destroying, or otherwise handling it in accordance with applicable regulations.

7. Information Security

GAC applies appropriate administrative and technical measures to reduce risks such as:

Unauthorised access to information.
Improper use or disclosure of information.
Alteration, copying, or misappropriation of data.
Loss, damage, or destruction of data.
Cyberattacks or disruption of system operations.

Access to information is limited to individuals, departments, or partners who require it to perform relevant tasks.

Although GAC makes every effort to protect data, no method of transmitting or storing information over the Internet can completely eliminate all risks.

Users should not submit passwords, sensitive financial information, or restricted documents through public contact forms on the website.

For proprietary drawings, important technical records, or confidential project information, customers should contact GAC directly to agree on an appropriate method of transmission.

8. User Rights

To the extent permitted by law, users have the right to:

Request information about the collection and use of their personal information.
Review or request a copy of the information being stored.
Request updates or corrections to inaccurate information.
Request that the use of information for marketing purposes be restricted or discontinued.
Withdraw previously provided consent.
Request the deletion of information where it is no longer required or where appropriate grounds exist.
Submit feedback or complaints where they believe their information has been used improperly.

GAC may request information necessary to verify the identity of the requester before processing a request, in order to prevent unauthorised access to or modification of data.

Certain data may continue to be retained where GAC is required to do so under a contract, a request from a competent authority, or applicable law.

9. Links and Content from Third-Party Websites

The GAC website may contain links, videos, maps, images, catalogues, technical documents, or other content provided by third-party websites and platforms.

Third parties may use cookies and apply their own privacy policies or data collection practices. GAC does not control and is not responsible for data processing activities independently carried out by such third parties.

Users should review the relevant third party’s privacy policy before providing information or using its services.

10. Changes to This Privacy Policy

GAC may update this Privacy Policy to reflect actual business operations, website functionality, or changes in applicable laws.

Any updated content will be published on this page together with the most recent update date. Users should review this page periodically to stay informed of relevant changes.

11. Contact Information

For any questions, requests, or concerns regarding the collection and use of personal information, please contact:

Gia Anh Investment Trading Joint Stock Company (GAC)

Hotline: 0962 887 883

Email: contact@giaanh.vn

Website: https://giaanh.vn/

GAC will receive, verify, and process requests within the scope of its responsibilities and in accordance with applicable laws.